FAQ

Frequently Asked Questions

Got a question? We've got answers. If you don't see yours here, reach out at support@shopfuelmode.com and we'll get back to you fast.

How long does shipping take?

Orders typically process within 1–3 business days. After that, delivery takes 5–8 business days within the United States and 7–14 business days for international orders. You'll get tracking info by email as soon as your order ships.

Do you ship internationally?

Yes! We offer free worldwide shipping on every order, no minimum required. Whether you're in the US, UK, Australia, or beyond, we've got you covered.

What is your return policy?

We stand behind everything we sell with a 30-day money-back guarantee. If you're not happy with your order, send it back within 30 days of delivery — unused and in original packaging — and we'll refund you. Check our Return & Refund Policy for full details.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number and a link to follow your package every step of the way. If you haven't received tracking info within 3 business days of ordering, email us at support@shopfuelmode.com.

Are your products safe / BPA-free?

Absolutely. All FUELMODE products that come into contact with food or drink are BPA-free and made from food-grade materials. We quality-test every product before it goes live on our store because your health matters — and we use this stuff ourselves.

How do I contact customer support?

The fastest way to reach us is by email at support@shopfuelmode.com. Our team typically responds within 24 hours, Monday through Friday.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, Shop Pay, and PayPal. Checkout is fast, simple, and secure.

Is my payment information secure?

Yes. Every transaction on FUELMODE is processed through SSL-encrypted, PCI-compliant payment gateways. We never store or have access to your full card details — your payment info stays between you and your bank.